We have all faced technical issues in the past and had to seek tech support. Problems can be ubiquitous and can be problems with your printer, computer, or mobile phone. When it comes time to seek tech support to get the help you need, here are some tips on what to do when submitting a tech support request or doing a quick web search.
specifically
This is the main. Someone came to me and said, "My computer isn't working. How can I fix it?" I couldn't help them. This request is too general. No details so far. I can already start asking questions like: What does it show you? When did this happen? what were you doing then? These are some of the things you might ask someone seeking tech support. Even after you have answers to these questions, you should ask more questions, such as what OS are you running? how long have you had it? Which OEM made your computer? Of course, if you're using something other than a computer to get tech support, tailor the questions you need to answer in your request to that technology. Another good thing to include here is the spec. computer. Tech support wants to know things like your computer's CPU and RAM. All of these are important in case someone else has the same problem with the same his RAM company etc. Tech support is much quicker to troubleshoot if someone has the same problem.
Include your model number in your technical support request
This helps a lot with tech support if you can get the model number of the computer, printer, etc. you're trying to get tech support for. In fact, with this included, you might not even need to ask for computer specs. They can research your model number and find everything about your computer. You can get help and advice from someone who knows exactly what your tech is and has probably run into this problem in the past and learned how to troubleshoot it.
don't be afraid to write a little
For example, if you post a request on a Q&A site or support forum, don't be afraid to write a paragraph or two about the exact situation of the specific technology you need help with. If there are good people on the site, they'll read it and at least really know what's going on, so they can provide better support.
Include screenshots or videos
If possible, try to include screenshots or photos with your request. If the error has a sequence, you can also put a video up on YouTube so people can see what's going on. Visuals always help people know, so you don't have to create your own visuals in your head. Don't be afraid to use your camera when you need it. If you can't get a screenshot, take a picture of your screen. Down this road the quality is decidedly not as good, but at least you have visuals for anyone trying to help you with tech support.
Overall, the main idea here is details, details and, you guessed it, more details. Once you understand this idea, you'll be able to submit better tech support requests that will get you the answers you need faster. After all, everyone wants their problems fixed now. I truly believe that following these tips will get you closer to it. But one more thing, if you can get phone support, do it. That's very good! Phone support uses the power of voice to explain in real time. So if that's an option, use it. Any tips? Leave them as comments!
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